Getting Started with Your Business Plan

February 23rd, 2012

When you decide you want to launch your first business, you typically pick up a book on how to write a business plan.

Since business planning books are written in a linear format, it might give you the impression that planning will be a neat step-by-step process. In reality, planning is a messy process with lots of bouncing back and forth.

Over the years, I have read many business plans from small business startups. What I find is that people have a tendency to write a more fluffy, promotional document. In other words, their business plans seem to want to sell the reader on their product or service, instead of logically presenting a case for why their business will be one of those that succeeds.

Outlining the Basic Business Plan

It does not help that there is no single business planning format. If you look for examples of business plans, the structures you will find generally contain the elements outlined below.

  • Business description (or Executive Summary) – Overview of what problem you are solving or need you are filling and, at high level, what your plans are for this business
  • Target Market – Outline the characteristics of the types of prospective customers, whether individuals or other businesses, which your business is pursuing
  • Product/Service Description – Describe what products and/or services your business will offer, how they will be offered, and how much they will cost
  • Marketing Plan – Describe how prospective customers will find out about your products/services and then locate them
  • Competition – Discuss what type of competition your business will face in the marketplace and how you intend to withstand it, also known as your competitive advantage
  • Appendices – This section can include financial projections, founder resumes or bios, etc.

Given my own business focus on marketing strategies, it is probably obvious that I believe marketing is the heart of the business plan. This is because typically products or services have to be marketed and sold in order for the business to exist.

Decreasing the Length of Your Business Plan

As I mentioned in “Reducing Your Business Planning Fears,” a business plan is simply a snapshot of whatever information you have gathered up to that moment in time. The means that any business plan is essentially out-of-date as soon as you put your pen down (or stop typing). As you move forward with your plan and you learn more, you can always update your business plan.

This is why you want to try to keep your business plan brief, between one and five pages. (Note that critical supporting documentation, such as financial projections, can be added as appendices.) The shorter it is the more likely you are to keep it updated as you move forward. Most people would not want to constantly update a 50-page business plan.

This means that the business plan needs to describe things at a high level. Consider it practice in developing what will eventually become your 30-second elevator pitch.

Please note that I referred to the length of the business plan. This is different from the amount of paper you might create or collect while gathering information to fill in all of the gaps of what you do not know before your write the business plan.

In other words, the most important part of this process is the planning. The written business plan is essentially a high level summary of what you have learned about your new business as of a specific moment in time. Even if you do not need outside financial investment to start your business, writing the business plan will help you step back and view the business from a higher level perspective (and hopefully given you some objectivity in moving from your dream into your new reality).

Marketing Your Business Plan to Investors

However, if you do need external financial support in starting your business, the business plan needs to market your business (as if it were a product) to your prospective lender or investor. The plan represents your business case as to why investing in your company is a good investment. Therefore, put yourself in the lender’s shoes and structure the business plan so that it answers their questions (before they have even asked them). How do you do this? Just think about what questions you would want answered if someone with this same business idea approached you for a loan. What would you want to read in the business plan that would give you confidence that your investment would be paid back in a timely manner, hopefully with a profit.

Taking Action

Finally, get yourself in motion. The real business planning actually begins on the fly. Start testing your ideas locally (even if this will be an Internet business) and on a smaller scale, wherever possible. Make mistakes as quickly and as cost-effectively as you can and learn from them. Make course corrections and then scale up as you move forward.

Let me know what challenges you faced in writing your own business plan.

Best wishes on launching your business!

Reducing Your Business Planning Fears

February 16th, 2012

Business planning can be scary for small business startups. This is because the planning process forces you to begin to examine the dream of your new business idea in the cold reality of daylight, which could burst the dream bubble or minimally cause you to see its imperfections.

Additionally, most people believe that once the business plan is written that it will be set in concrete, never to be changed. This is partly because they dread the prospect of revising their business plan, especially if it is a lengthy document.

The Business Plan Psych-out

I once had a client, whom we will call Becky, who was taking a multi-week business planning class while she was working with me on her marketing strategy. Her business planning class was structured such that any student who finished the class would be reimbursed their registration fee of approximately $250. The logic behind this offer was to motivate the students to complete their plans. The business plan for the class did not have to be perfect or even the final version. It just needed to be completed and presented to the class. The reimbursement offer was simply to compel students to go through the process of writing the business plan from start to finish one time, given that a business plan will typically need to be modified multiple times.

However, even with this reimbursement offer, at least half the students would drop out of the class without completing it. This is at least partly due to the fact that facing the reality of actually launching your business idea can be pretty intimidating. (Undoubtedly, students were also nervous about making a presentation, especially if they were concerned that their business plans were not “perfect.”)

In fact, Becky freaked out just before the last class and was about to quit. This was not a great idea, partly because Becky was on a very tight budget, so she really needed to have that class fee reimbursed. I had to explain that the business plan was simply a snapshot of whatever information Becky had gathered up to that moment in time. In her presentation, Becky could clarify what she still needed to find out and then modify her plan again later after she had gathered more information. As to making the final presentation, Becky had an added advantage. She had worked in sales. I explained how making this presentation was similar to making a sales pitch to prospective clients, especially when she did not have all of the data she needed. Becky calmed down once she understood that things did not have to be perfect. She made her presentation and got her class fee reimbursed.

However, in her class, over half of the other students dropped out. Obviously, Becky was not alone in her fears.

Reframing the Business Planning Process

If you feel extremely challenged by the business planning process, you might want to start with a business plan format that is a bit less intimidating. Some examples are given in The Right Brain Business Plan book by Jennifer Lee and The One Page Business Plan book by Jim Horan.

While developing your plans for your business, consider the following to help you reduce your fears:

  • Business planning can be a wonderful journey of discovery about both your business, as well as yourself. It is a bit like a treasure hunt, where you are searching for hidden gold nuggets of valuable information to help you prove that your business can be profitable. If you uncover any unpleasant surprises while digging for information, it is much better to discover those before launching your business. That is because it gives you the opportunity to modify your plans before you begin to spend your money.
  • Most experts nowadays recommend that the written business plan be brief, between 1 to 5 pages, even if you are pursuing investors. Please note this is in contrast to the mountain of papers you may gather while doing your research. The written business plan should be a high level summary of what you learned, plus appendices for important details such as financial projections, staff bios, etc.
  • Remember that the written business plan overviews what you have learned so far. In other words, it is a snapshot of a particular moment in time. As I mentioned earlier, as soon as you put your pen down (or stop typing), the business plan essentially becomes out-of-date. In other words, don’t sweat the minutiae. Focus on creating a high level overview of your idea in the written business plan.
  • Once the business plan is drafted, reread it as if you were a potential investor in this new business and knew nothing about it. Consider what questions you would want answered if someone else approached you about investing in this business idea. Most of the time, you will discover key facts that you accidently left out of the plan, such as forgetting to describe the contingency plan if your one and only supplier gets hit by a natural disaster. *
  • Since the business plan is a snapshot of a moment in time, that means you should periodically consider updating it. Obviously, when the business plan is shorter in length (under 5 pages), this is much easier to do. Updating your plan allows you to quickly revisit the assumptions you made initially and determine whether any changes need to be made.

How Much Business Planning is Needed?

My clients and students ask all the time about what is “enough” planning for launching a business. The reality is that planning is an ongoing process, especially when the business is up and running, because that is when you will learn the most. Essentially, your business is a big project, which needs to be planned and managed as you move forward.

Therefore, you need to strike a balance between the list of what you do not know today about your business and the amount of your savings which you can afford to put at risk. In my experience, no matter how much planning you do upfront, small business owners will typically change one or more things about their business within the first few months. This might include their business direction, the product or service they planned to offer, their target market, their messaging and the list goes on. This is simply because you cannot fill in all the gaps before you start. You need to accept that you will learn as you go.

Try to produce at least a draft of your written business plan, if not the final version, within a few days or a couple of weeks just to get you started. If your initial business idea does not appear to be viable, then see if you can transform it into another business idea and keep moving forward.

Let me know what techniques you have used to reduce your own business planning fears.

Best wishes on joyfully creating your business plan!

My 100-Day Marketing Challenge

February 9th, 2012

My friend Deb Dawson-Dunn of Get It Dunn began her annual 100-Day Challenge this past Monday, February 6 (http://bit.ly/xweGiH; http://on.fb.me/wIwrHX). It ends on May 15. Deb has inspired me this year to participate with her on my own 100-Day Challenge.   My challenge objective is to write at least one blog post per week about marketing-related topics. This works out to approximately 14 posts over the 100 days. Although it does not sound like much, writing consistently has been an issue for me. The underlying challenge here is going to be writing almost daily in order to create even one blog post per week. Publicly making this commitment is intended to help hold me accountable during the challenge.

I invite you to join Deb and I by taking up your own 100-Day Challenge. Obviously, I would encourage you to do it around a marketing issue with which you might be struggling and want support. However, any area of your life–personal or business–is acceptable.

There is no “correct” way to take this challenge. You can customize it in any way that supports you. You might choose a different aspect of your business to work on, such as finance. Or, you might choose something personal, like getting more exercise. Or, perhaps you are tired of tolerating something, like a cluttered workspace or home.

Although it is true that the purpose of having the challenge last 100 days is to better support you in making a lasting change, you might not be fully prepared for that right now. In that case, you can even redesign the timeframe, so it works best for you. It might be shorter or longer. My only suggestion is that you choose a timeframe which will provide you with the maximum support and accountability. If you want to join Deb and I in this virtual endeavor, you might want to choose a timeframe that parallels the 100 day structure. In this case, examples of shorter timeframes might be three separate 30-day challenges (for 90 days) or 14 different weekly challenges. Examples of longer timeframes might be a quarterly (or 120-day) challenge, a 6-month or even a year-long challenge. If you decide on a longer timeframe, make sure you put together a supportive group of friends, family, and/or business associates to help you continue to move forward after the 100-Day Challenge concludes.

No matter how you structure this you will run into obstacles along the way, which will slow you down. One of the roadblocks most of us have is admitting when we feel stuck and then reaching out to ask others for constructive help and support. You want to choose people to support you who can also be your cheerleaders. When you have a group of people supporting each other, such as we are doing with the 100-Day Challenge, you will get to see how each person deals with their own obstacles. You will have the opportunity to help support them, as well as having them support you. If you need time to consider this, you might even join us part of the way through the 100-Day Challenge. Or, simply start your own challenge when you are ready.

I hope you will consider joining us. Best wishes on pursuing your own (marketing) challenge!

Think Big, But Execute Small (and Fast!) in Marketing

May 19th, 2010

One of the things I teach is how to think big and then come back down to earth and quickly prioritize and execute the small marketing steps that will put a business on the fast track to success. After you brainstorm and determine some possible marketing activities, you then need to make some quick decisions as to what to focus on, based on what you think will give you the greatest chance of meeting your goals. Usually, there is no perfect or right answer. Most often, you will take a trial-and-error approach. You just need to implement your marketing goals as quickly and inexpensively as possible. You also need to define your financial boundaries, which is how much you can afford to risk financially on this marketing project should it not generate revenue.

For example, I was speaking with a student who had just created a new product. She had leapt in immediately and begun manufacturing. As it turned out (as I often hear about), she did no research upfront. This research would have determined what information is required on the product box such as a bar code, if she decided to sell through a store. She could have also factored in other costs into the retail price, such as shipping and handling (if she sold direct) or a resellers’ markup.

Very understandably, her goal was to take action and not procrastinate. However, her challenge might be that this first go-round with this product could be a somewhat costly lesson, if she needed to go back and make changes to the design of the box, so that she could include a bar code or a Manufacturer’s Suggested Retail Price (MSRP).  In this case, she managed to come up with a backupplan which, if needed, is to shrinkwrap the boxes and attach a label containing the bar code.

Of course, the reason that we want to take action is that it feels more like real work than planning does. Also, for a task we have never done before, it sometimes seems easier to summon ourconfidence just enough to leap in and take action, rather than take a chance on getting discouraged by looking at what might go wrong.

Ideally, what I recommend is that you try to find a balance between both—getting yourself to take action and trying to minimize costs during your learning process.

How do you do that? Use these five basic steps:

  1. Quickly draft an action plan. Consider your long-term goal, your planned short-term steps, and the aspects of your decision process.
  2. Set up a support system as soon as possible. This should be no more than a couple of other entrepreneurs whose opinions you respect and, if asked, will give you their honest input, not just what you want to hear. 
     
    You could do this as a one-time meeting with more experienced entrepreneurs who are willing to act as mentors. This could even include free counseling from the volunteer counselors at the Small Business Administration (SBA) and/or its partner organizations. (See the SBA website for more information.) Alternately, you could look for a couple of other startup entrepreneurs with whom you could set up frequent meetings (perhaps biweekly), who will each hold the others’ feet to the fire if they do not take action. You might even want to do both.
  3. Review the plan with your support system as soon as possible. Get input on possible short-term and long-term issues you might not have initially considered. (Obviously, the short-term issues have greater priority.)
  4. Quickly make a final decision on your short-term activities, but do so with the knowledge of where the pitfalls might be and what your contingency plan is.
  5. Execute your plan. Do not be afraid to make revisions if you encounter any serious issues. Remember that it is usually less costly to change things now, rather than later. For example, for an additional fee, my student might have been able to add a bar code during the course of the manufacturing process. That option would have probably cost less now than needing to reorder a few thousand product boxes with a bar code later.

When you have discovered the right support system, you will no longer feel like you are stepping off a cliff without a net and that is what will keep you moving forward quickly (and within your budget) with your marketing plans.

Rubbermaid Builds Marketing Relationships with Professional Organizers

November 7th, 2009

While reading the book Twitterville by Shel Israel, I learned about how a Rubbermaid’s e-marketing manager based in North Carolina, Jim Dietzel (@Rubbermaid), began using Twitter to connect with professional organizers.

This was great timing, because I was preparing to speak at the San Francisco Bay Area Regional Conference of the National Association of Professional Organizers on November 7, 2009, and nothing gives me greater pleasure than uncovering a useful resource that my audience might not be aware of. (My topic was Understand Your Market in 10 Easy Steps. http://snipurl.com/qrcyv)

What was great about Shel’s story is that it reinforces one of the key strategies I teach, which is that in order to employ no-cost or low-cost marketing strategies you need to become aware of where your prospective clients hang out, so that you can (ideally) begin to build reciprocal relationships.

That is, in fact, what Jim Dietzel has done. I suggest that you read Chapter 7 in Shel’s book to get the full story. However, very briefly, Jim first began building a list of all of the professional organizers that he came across on Twitter in May 2008. Then, he published that list in his blog, which enabled an informal community to develop.

Without making any kind of sales pitch about Rubbermaid, Jim created immense goodwill within the organizer community by sharing suggestions, asking for input, giving organizers the opportunity to get publicity and visibility, as well as finding ways to offer discounts on smaller quantity purchases, which were usually only available to larger businesses.

Shel even gives an example of the significant impact the publicity has had on the business of one professional organizer from Austin, Texas, named Lorie Marrero (@ClutterDiet).

Shel provides more details in his book about exactly what Jim did on behalf of Rubbermaid. It represents a marketing strategy that Shel calls “lethal generosity,” where the most influential are the most generous versus the loudest. I highly recommend this strategy and I love the title Shel has bestowed on it.

If you are looking for marketing ideas using social media, you will definitely find Twitterville a worthwhile read.

WWF Smart Gear Competition for Inventors of Fishing Gear – Deadline 6/30/09

May 30th, 2009

The World Wildlife Fund (WWF) is holding its 4th Annual International Smart Gear Competition to find “innovative ideas for environmentally-friendly fishing gear. . . . The competition is searching for new designs for fishing devices that reduce bycatch, real-world fishing solutions that allow fishermen to fish ‘smarter’ by better targeting their intended catch while safeguarding the dolphins, sea turtles and other marine life often caught unintentionally.”

First prize is $30,000 US, $10,000 of which is in the form of a grant to increase the likelihood of actually developing the idea. There are two runner-up prizes of $10,000 US each.

Eligible inventors–individuals or teams–from any profession can submit entries. Only entries submitted in English will be accepted.

Neither the sponsor nor any of the judges will retain any intellectual property rights to the technology contained in the entry. However, inventors should always read all of the competition requirements to ensure that the terms are acceptable to their particular circumstances.

Electronic entries, which are preferred, must be received by June 30, 2009. Mail-in entries must be postmarked by June 30, 2009, and received by July 7, 2009.

My suggestion is to start with the competition information on the WWF Website, then go to the Smart Gear Website.

Low-cost Promotion for Skateboarding Film

March 22nd, 2009

The recent Cinequest Film Festival in San Jose had a great example of guerilla marketing. On the sidewalk outside one of the theaters, they were using a freestanding screen to show a skateboarding film to a group of guys who were sitting on their skateboards.

The Importance of Leverage in Marketing

May 27th, 2008

My latest interview is with Alicia Smith, founder of Alicia Smith Consulting & Training LLC, located in Bozeman, Montana (http://www.aliciasmith.com). I’ve taken marketing classes from Alicia at CoachVille and I’m familiar with her products and services, e.g. 90DayMarketingMarathon.com, 90DaystoaProduct.com and DISCNinja.com.

Alicia has a very practical approach to marketing. Throughout this interview, she discusses why a key theme of her business is leverage. As one example, she explains why she believes the term “passive revenue” (or passive streams of income such as books, CDs, tapes, etc.) is a bit of misnomer and why she prefers to use the term “leverage revenue.” She also shares her perspective on why market research is necessary to verify that a product can be implemented and used by a large number of people–rather than just our mothers. She talks about the importance of using DISC assessments with both her clients and in hiring, e.g. virtual assistants.

We also discuss tips from her 90DayMarketingMarathon program, i.e. the business use of email signatures, voice messages, and “Top Ten” articles. (Alicia even gave me an example of how I could revise my email signature to promote my teleclasses. Thanks again, Alicia!) She also talks about the importance of training our clients on how we want them to work with us. Plus, how some of our best ideas come when we take a break from our daily routine.

Alicia is the guest co-host for my Marketing Q&A in May, which will be recorded and available in the audio archives.

Check out my website for more information:: http://www.cheryldowning.com/marketingqanda.htm

An Inside/Out Approach to Marketing and Sales

April 22nd, 2008

I recently had the opportunity to interview Richard Reardon of R&R Business Development (based in Santa Monica, California; http://www.richardreardon.com). I initially met Richard several years ago, when he was a co-founder (with Thomas Leonard, arguably known as the “father of coaching”) of CoachVille’s School of Small Business Coaching.

For me, part of Richard’s competitive advantage is the way he combines practical marketing and sales techniques with what I would call a “New Age” perspective. He emphasizes doing the inner work on understanding your own needs, in order to be successful at marketing and selling.

In our interview, we touched on a broad array of marketing and sales topics, including his “inside/out approach”, selling value vs. services, why tiered pricing allows the prospect to co-create their solution, and how to handle the question of price at the beginning of the sales call. The interview runs approximately 70 minutes. You can download it or listen online.

Richard is also my co-host of April’s Marketing Q&A session, which will be recorded and available in the audio archives.

For more information, check out my website: http://www.cheryldowning.com/marketingqanda.htm.

Business Networking as a Marketing Tool

March 24th, 2008

Recently, I interviewed Lorraine Lane of Lane Business Consulting (Brooksville, Florida; http://www.lanebusinessconsulting.com) on the topic of how to effectively use business networking.

Lorraine specializes in working with business owners who are overwhelmed, frustrated, isolated and in crisis-management.

On the topic of business networking, Lorraine discusses the strategies she coaches on, including the five business card limit (yes, you read that right), using give-and-take in referrals and more. The interview runs approximately 50 minutes. You can download it or listen online.

Lorraine is also my co-host of the Marketing Q&A session, which will be recorded and available in the audio archives.

For more information, check out my website: http://www.cheryldowning.com/marketingqanda.htm.